This page outlines warranty coverage, technical support, and service expectations for equipment manufactured by DEI. The intent is to provide clear guidance on coverage scope, support processes, and long-term service considerations.
This page outlines warranty coverage, technical support, and service expectations for equipment manufactured by DEI. The intent is to provide clear guidance on coverage scope, support processes, and long-term service considerations.
All equipment is provided with a standard one (1) year warranty covering defects in materials and workmanship under normal operating conditions. The warranty period begins from the date of shipment unless otherwise specified in project documentation.
Coverage applies only to equipment manufactured by DEI and installed in accordance with approved drawings, applicable electrical codes, and documented installation requirements.
Our custom panelboards include a standard one-year warranty, with extended coverage options available to support long-term reliability. These plans help reduce lifecycle risk, protect your investment, and ensure continued performance in demanding electrical environments.
Coverage beyond the standard warranty
Extended coverage provides added protection after the initial warranty period, helping address unexpected issues and supporting continued system reliability over the life of your equipment.
Support you can rely on
With extended coverage, you gain access to ongoing technical support and service assistance, helping minimize downtime, manage maintenance costs, and maintain confidence in critical electrical systems.
We understand that in mission-critical environments, downtime isn’t an option. That’s why we offer reliable, responsive support from our in-house engineers and customer service team. Whether you need quick troubleshooting or help coordinating repairs, we’re here to assist — with service that matches the quality of our products.
Get expert help any time with round-the-clock phone and email support. Our team is ready to troubleshoot issues quickly and keep your power systems running without delay.
We provide fast, remote troubleshooting to identify and solve problems before they escalate. It’s proactive support designed to keep your operations powered and productive.
No red tape — just results. Submit your warranty issue, and we’ll respond fast with repair, replacement, or resolution to get your system back online without hassle.
Emergency and overnight shipping
We provide emergency and overnight shipping across the U.S., Canada, and Mexico—so your large or time-critical equipment arrives safely and on schedule without customs delays.
North America, Mexico & Canada
Our logistics network ensures efficient cross-border delivery throughout North America. From rapid-response shipments to remote or complex job sites, we prioritize speed, safety, and compliance to meet your deadlines—every time.
Get quick answers to common questions about our energy solutions, services, and process. Whether you’re exploring our offerings or looking for support, this section helps you understand how DEI Power Solutions can support your energy goals.
Yes, we handle both new system installations and upgrades to existing setups. Whether you’re starting fresh or improving your current infrastructure, our team designs and implements solutions tailored to your energy goals.
Project timelines vary depending on scope and complexity, but most projects are completed within 2 to 6 weeks. We’ll provide a detailed timeline during your consultation to ensure clear expectations from the start.
Yes, we offer emergency and after-hours support for critical issues. Our team is committed to ensuring system reliability and minimizing downtime when it matters most.
You can request a quote or initiate a project by contacting us through our website or calling our office directly. We’ll schedule a consultation to assess your needs and provide a tailored proposal.
Yes. Every client’s needs are unique, so we tailor our solutions to match your specific goals, facility layout, and energy usage patterns. Whether it’s a new system design or a retrofit, we build with precision and performance in mind.
We specialize in a range of power and energy systems, including backup generators, energy storage, power distribution, and automation controls. Our expertise spans both commercial and industrial environments.
Absolutely. We assess existing infrastructure and provide upgrade or retrofit solutions that improve efficiency, meet current standards, and extend the life of your equipment.
Yes, all of our installations come with a workmanship warranty, and we honor manufacturer warranties on all equipment we provide. We stand behind the quality of our work and ensure long-term support.
Whether you’re looking for backup power systems, industrial energy storage, or sustainable energy consulting, we’re ready to support your project needs. Be as specific as possible so we can connect you with the right expert.
+1 (866) 773-8050
1745 S. Bon View Ave Ontario CA 91761
sales@deipower.com
Terms | Privacy | +1 (866) 773-8050 | sales@deipower.com
© 2025 DEI Power Solutions, LLC. All Rights Reserved.
Office Location
1745 S. Bon View Ave
Ontario CA 91761
Contact Info
Phone: +1 (866) 645-1281
Email: sales@deipower.com
