FAQs

Frequently Asked Questions

FAQs

Frequently Asked Questions

Get quick answers to common questions about our energy solutions, services, and process. Whether you’re exploring our offerings or looking for support, this section helps you understand how DEI Power Solutions can support your energy goals.

Yes, we handle both new system installations and upgrades to existing setups. Whether you’re starting fresh or improving your current infrastructure, our team designs and implements solutions tailored to your energy goals.

Project timelines vary depending on scope and complexity, but most projects are completed within 2 to 6 weeks. We’ll provide a detailed timeline during your consultation to ensure clear expectations from the start.

Yes, we offer emergency and after-hours support for critical issues. Our team is committed to ensuring system reliability and minimizing downtime when it matters most.

You can request a quote or initiate a project by contacting us through our website or calling our office directly. We’ll schedule a consultation to assess your needs and provide a tailored proposal.

Yes. Every client’s needs are unique, so we tailor our solutions to match your specific goals, facility layout, and energy usage patterns. Whether it’s a new system design or a retrofit, we build with precision and performance in mind.

We specialize in a range of power and energy systems, including backup generators, energy storage, power distribution, and automation controls. Our expertise spans both commercial and industrial environments.

Absolutely. We assess existing infrastructure and provide upgrade or retrofit solutions that improve efficiency, meet current standards, and extend the life of your equipment.

Yes, all of our installations come with a workmanship warranty, and we honor manufacturer warranties on all equipment we provide. We stand behind the quality of our work and ensure long-term support.

Service You Trust

Fast, friendly support when you need it

We understand that in mission-critical environments, downtime isn’t an option. That’s why we offer reliable, responsive support from our in-house engineers and customer service team. Whether you need quick troubleshooting or help coordinating repairs, we’re here to assist — with service that matches the quality of our products.

24/7 support access

Get expert help any time with round-the-clock phone and email support. Our team is ready to troubleshoot issues quickly and keep your power systems running without delay.

Remote diagnostics

We provide fast, remote troubleshooting to identify and solve problems before they escalate. It’s proactive support designed to keep your operations powered and productive.

Simple claims process

No red tape — just results. Submit your warranty issue, and we’ll respond fast with repair, replacement, or resolution to get your system back online without hassle.

Trust Our Shipping Network

We’re proud of our hassle-free nation-wide shipping

Emergency and overnight shipping

When every second counts, DEI Power Solutions is your trusted logistics partner. Our emergency and overnight shipping options ensure that mission-critical components and supplies arrive on time, every time.

North America, Mexico & Canada

From coast to coast and across borders, DEI Power Solutions delivers seamless shipping throughout North America. We work closely with our logistics partners to provide dependable coverage across the U.S., Mexico, and Canada — ensuring that your power solutions arrive safely, on schedule, and with full tracking visibility. 

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About Us

Contact Us

Office Location

1745 S. Bon View Ave
Ontario CA 91761

Contact Info

Phone: +1 (866) 645-1281
Email: sales@deipower.com

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