Our warranty and support services help customers maintain reliable electrical system performance with responsive technical assistance, troubleshooting support, and clear service expectations. Every request is handled with a focus on communication, coordination, and long-term equipment reliability.
Engineered to meet demanding standards
Built around your specs, environment and goals
Skilled professionals focused on results
Responsive service all around the clock
Our warranty and support services help maintain reliable system performance with responsive technical assistance, troubleshooting support, and long-term equipment reliability.
All equipment is provided with a standard one (1) year warranty covering defects in materials and workmanship under normal operating conditions. The warranty period begins from the date of shipment unless otherwise specified in project documentation.
Coverage applies only to equipment manufactured by DEI and installed in accordance with approved drawings, applicable electrical codes, and documented installation requirements.
Our custom panelboards include a standard one-year warranty, with extended coverage options available to support long-term reliability. These plans help reduce lifecycle risk, protect your investment, and ensure continued performance in demanding electrical environments.
Coverage beyond the standard warranty
Extended coverage provides added protection after the initial warranty period, helping address unexpected issues and supporting continued system reliability over the life of your equipment.
Support you can rely on
With extended coverage, you gain access to ongoing technical support and service assistance, helping minimize downtime, manage maintenance costs, and maintain confidence in critical electrical systems.
In mission-critical environments, downtime is not an option. Our in-house engineers and service team provide responsive support for troubleshooting, repair coordination, and urgent service needs to help keep your equipment and operations running smoothly.
Get expert help any time with round-the-clock phone and email support. Our team is ready to troubleshoot issues quickly and keep your power systems running without delay.
We provide fast, remote troubleshooting to identify and solve problems before they escalate. It’s proactive support designed to keep your operations powered and productive.
No red tape — just results. Submit your warranty issue, and we’ll respond fast with repair, replacement, or resolution to get your system back online without hassle.
Our team works directly with you to design and manufacture custom electrical components built to your specifications. From concept through production, we deliver reliable, high-performance solutions for switchgear, panelboards, and power distribution systems.
Get quick answers to common questions about our energy solutions, services, and process. Whether you’re exploring our offerings or looking for support, this section will help you understand how our team can support your energy goals.
Yes, we handle both new system installations and upgrades to existing setups. Whether you’re starting fresh or improving your current infrastructure, our team designs and implements solutions tailored to your energy goals.
Project timelines vary depending on scope and complexity, but most projects are completed within 2 to 6 weeks. We’ll provide a detailed timeline during your consultation to ensure clear expectations from the start.
Yes, we offer emergency and after-hours support for critical issues. Our team is committed to ensuring system reliability and minimizing downtime when it matters most.
You can request a quote or initiate a project by contacting us through our website or calling our office directly. We’ll schedule a consultation to assess your needs and provide a tailored proposal.
Yes. Every client’s needs are unique, so we tailor our solutions to match your specific goals, facility layout, and energy usage patterns. Whether it’s a new system design or a retrofit, we build with precision and performance in mind.
We specialize in a range of power and energy systems, including backup generators, energy storage, power distribution, and automation controls. Our expertise spans both commercial and industrial environments.
Absolutely. We assess existing infrastructure and provide upgrade or retrofit solutions that improve efficiency, meet current standards, and extend the life of your equipment.
Yes, all of our installations come with a workmanship warranty, and we honor manufacturer warranties on all equipment we provide. We stand behind the quality of our work and ensure long-term support.
Tell us about your backup power, energy storage, or consulting needs and we’ll connect you with the right expert.
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Office Location
1745 S. Bon View Ave
Ontario CA 91761
Contact Info
Phone: +1 (866) 773-8050
Email: sales@deipower.com
