FAQs

Frequently Asked Questions

FAQs

Frequently Asked Questions

Get clear answers to common questions about custom electrical equipment, project support, and our process. Whether you are planning a new project or need help with an existing system, this section explains what to expect from start to finish.

Yes, we handle both new system installations and upgrades to existing setups. Whether you’re starting fresh or improving your current infrastructure, our team designs and implements solutions tailored to your energy goals.

Project timelines vary depending on scope and complexity, but most projects are completed within 2 to 6 weeks. We’ll provide a detailed timeline during your consultation to ensure clear expectations from the start.

Yes, we offer emergency and after-hours support for critical issues. Our team is committed to ensuring system reliability and minimizing downtime when it matters most.

You can request a quote or initiate a project by contacting us through our website or calling our office directly. We’ll schedule a consultation to assess your needs and provide a tailored proposal.

Yes. Every client’s needs are unique, so we tailor our solutions to match your specific goals, facility layout, and energy usage patterns. Whether it’s a new system design or a retrofit, we build with precision and performance in mind.

We specialize in a range of power and energy systems, including backup generators, energy storage, power distribution, and automation controls. Our expertise spans both commercial and industrial environments.

Absolutely. We assess existing infrastructure and provide upgrade or retrofit solutions that improve efficiency, meet current standards, and extend the life of your equipment.

Yes, all of our installations come with a workmanship warranty, and we honor manufacturer warranties on all equipment we provide. We stand behind the quality of our work and ensure long-term support.

Service You Trust

Fast, friendly support when you need it

In mission-critical environments, downtime is not an option. Our in-house engineers and service team provide responsive support for troubleshooting, repair coordination, and urgent service needs to help keep your equipment and operations running smoothly.

24/7 Support Access

Get expert help any time with round-the-clock phone and email support. Our team is ready to troubleshoot issues quickly and keep your power systems running without delay.

Remote Diagnostics

We provide fast, remote troubleshooting to identify and solve problems before they escalate. It’s proactive support designed to keep your operations powered and productive.

Simple Claims Process

No red tape — just results. Submit your warranty issue, and we’ll respond fast with repair, replacement, or resolution to get your system back online without hassle.

Fastest lead times

Fastest lead times guaranteed with local manufacturing

Emergency and overnight shipping

We deliver California-manufactured switchgear with the quickest turnaround times in the industry. By keeping production local, we eliminate delays and ensure faster delivery statewide. Our streamlined process guarantees UL 891 certified low voltage switchgear arrives on schedule, ready for installation.

North America, Mexico & Canada

Our logistics network ensures efficient cross-border delivery throughout North America. From rapid-response shipments to remote or complex job sites, we prioritize speed, safety, and compliance to meet your deadlines—every time.

About Us

Contact Us

Office Location

1745 S. Bon View Ave
Ontario CA 91761

Contact Info

Phone: +1 (866) 773-8050
Email: sales@deipower.com

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